Cancellation policy

Purchase & Cancellation Policy

Last updated: Nov 9, 2026

1. Order Confirmation

When you place an order on Little Acre Farms and receive an order confirmation email, a contract of sale is formed between you (the customer) and Little Acre Farms Ltd.
Payment is charged at the time the order is placed, and we begin preparing your order for shipment right away.

2. Processing & Fulfillment

Orders are typically processed the same business day after payment is received.
Processing time refers to order preparation, this does not include transit time once the package has been handed over to the carrier.
For delivery details, please refer to our shipping policy. 

3. Cancellations Before Shipment

If you wish to cancel your order before it has shipped, please contact us immediately at: health@littleacrefarms.com
with your order number and the subject line “Order Cancellation Request.”
If your order has not yet been fulfilled, we will cancel it and issue a full refund to your original payment method within 10 business days.

4. Cancellations After Shipment

Once your order has been handed to the carrier, it can no longer be cancelled.
At that point, you may refer to our "return and refund policy" for information on returns or refunds.

5. Refunds

If a refund is approved (for a cancelled or returned order), it will be issued to the original payment method.
Please allow up to 10 business days for the refund to appear in your account after processing.

6. Customer Responsibilities

You are responsible for ensuring all shipping and contact information entered at checkout is accurate.
Orders delayed, lost, or returned due to incorrect information may not be eligible for cancellation or refund.

7. Contact Information

For all order or cancellation inquiries, please contact:
health@littleacrefarms.com
Little Acre Farms | Kelowna, BC, Canada